Terms of service

Last updated: 26 September 2026

Tasadr is operated by the Tasadr team, based in Porto, Portugal, reachable at support@tasadr.ai. A company may take the service over in future, and we will say so here when it does. These terms are an agreement between us and the business you represent: by creating an account, or by using the platform, you confirm that you are authorised to agree to them on that business's behalf.

1. 1What the service is

   Tasadr is a measurement service. We ask AI answer engines the questions you choose about your field, record whether your site was mentioned or cited in the answer, record which sources were cited instead of you, and present that as a score, as the evidence behind it, and as suggested actions. We report what the engines said on the day we asked. We do not promise a ranking, a citation, or an improvement in either: what those engines answer is decided by them, changes without notice, and is outside our control. The comparisons, the suggested questions and the written summaries are produced by language models and can be wrong; they are material for your judgement, and the decision to publish or change anything on your site is yours alone.

2. 2Who the service is for

   Tasadr is sold to businesses and agencies for use in their trade or profession. It is not a consumer service and we do not offer it to consumers. It follows that the withdrawal right European consumer law gives a consumer who buys at a distance does not apply to your subscription: what you can get back, and when, is set out in our refund policy, which is a commercial promise we make voluntarily and honour as written. You must be at least eighteen years old to hold an account.

3. 3Your account

   An account belongs to one business. You need a working email address and a password; the password is held only as a hash by our authentication provider and we never see it. You are responsible for keeping your credentials confidential and for everything done through your account, and you must write to support@tasadr.ai as soon as you suspect somebody else has reached it. An account may be shared among your own staff, and may not be sold, rented or passed to anybody else. There is no self-service account deletion yet: ask us by email and we delete the account and the data attached to it.

4. 4Acceptable use

   You add sites that you own, that you operate, or that you work on with the owner's authorisation, and you are responsible for holding that authorisation. An agency measuring its clients' sites is an intended use. You may not use the platform to break the law or infringe anybody's rights, to reach another account's data, to test the security of the service without our written permission, to scrape, crawl or automate the service or resell its output as a service of your own without an agreement with us, or to send requests at a volume that degrades the service for other customers.

5. 5Plans, limits and fair use

   Your plan decides how many sites you may track, how many questions you may hold across them, which engines you are measured on, how often we measure without anybody pressing a button, and how many on-demand measurements and competitor analyses you may start yourself in a calendar month. The four plans run from one site, five questions and two engines up to ten sites, one hundred and fifty questions and eight engines, and the figures for each are shown on the plans page inside the product; those are the figures the server enforces. The limits are enforced on our side rather than left to good faith: when an allowance is spent the request is refused with a sentence saying why. Nothing is charged automatically for going over, and no ceiling is raised without your agreement. Scheduled measurements are part of what the plan buys and are not taken from your on-demand allowance.

6. 6Payment, renewal and cancellation

   Prices are published in Saudi riyal, monthly or yearly, and a yearly subscription is charged as ten months. Any value added tax or other tax due is added where the law requires it and appears on the invoice. Payment is taken through Stripe, which collects and holds the card details; they never reach our servers. A subscription renews automatically at the end of each period, at the price then published, until you cancel. You may cancel at any time from the billing portal: the service then runs to the end of the period you have paid for and is not renewed, and the period already running is not refunded. If we change a price, the change never applies to a period you have already paid for, and we give at least thirty days' notice by email before it applies to a renewal. Refunds are governed by our refund policy.

7. 7Your data, and ours

   The sites you add, the questions you write, the results measured for your account and the reports drawn from them are yours. You grant us only the licence we need to run the service for you: to run measurements, store the evidence, compute scores and show you the results. The platform itself, its software, its design, its scoring method and its name remain ours, and nothing here transfers any of that to you. We treat your data as confidential: we do not sell it, we do not use it for advertising, and we do not name you or your site as an example without your written permission. We may publish aggregate statistics that identify neither you nor your site.

8. 8The engines, the providers and availability

   The service runs on third parties: the AI models it asks, a search-results provider, Google Search Console when you connect it, Stripe, and our hosting and database providers. An outage at one of them, or a change to its own terms or pricing, may take part of the service away, and we may change a provider or an engine when we have to. We make reasonable efforts to keep the platform available and we do not commit to a specific uptime figure unless we have agreed one with you in writing. We may pause the service for maintenance or for security, choosing low-impact windows and giving notice where we can. A run we could not complete is never recorded as a score of zero, and a request refused before it starts is not taken from your monthly allowance.

9. 9Limitation of liability

   The platform is provided as it is and as available. As far as Portuguese law allows, we exclude implied warranties of fitness for a particular purpose and give no warranty as to the accuracy of what external engines answer. We are not liable for indirect or consequential loss, for lost profit, lost revenue, lost business or lost goodwill, or for decisions you take on the strength of a report. Our total liability to you, on any basis and for everything arising in connection with the service, does not exceed the fees you actually paid us in the twelve months before the event that caused the claim. Nothing in these terms excludes or limits liability that cannot lawfully be excluded, including liability for wilful misconduct or gross negligence.

10. 10Suspension, term and termination

    This agreement runs for as long as you hold an account. We may suspend or close an account that breaches these terms, that is used in a way that endangers the service or another customer, or whose payments cannot be collected, and we give notice and a chance to put it right whenever the circumstances allow. You may stop at any time by cancelling and asking us to delete the account. Deleting a site permanently deletes its questions, its scores and its evidence in one transaction, and that cannot be undone (a record that a measurement you started this month ran is kept until it is deleted at thirty days, as the privacy policy sets out). After termination we keep and delete data as the privacy policy sets out.

11. 11Changes, law, language and contact

    We may amend these terms; we publish the new date at the top of this page and tell you by email before a material change applies to you, and continuing to use the service after a change takes effect is acceptance of it. These terms, and any dispute arising out of them or their subject matter, are governed by Portuguese law, and the courts of Porto have jurisdiction, without prejudice to any mandatory rule that gives another court jurisdiction or applies another law. These pages are published in Arabic and in English; where the two differ, the English text prevails. Write to us at support@tasadr.ai, or to the Tasadr team, Porto, Portugal, and please write first, because most disputes end there.