Terms of service
Last updated: 12 November 2026
These terms govern your use of Tasadr (تصدَّر) at tasadr.ai. The service is provided by Tasadr (تصدَّر), based in the European Union. The provider's full legal details appear on every invoice and are available on request at support@tasadr.ai. On this page we call the provider "Tasadr" or "we". You can write to us at support@tasadr.ai, and we answer in Arabic or English within one working day. These terms are an agreement between us and the business you represent. By creating an account, subscribing or using the platform, you confirm that you have read them and that you are authorised to accept them on your business's behalf.
1What the agreement is made of
Our agreement is made of these terms, the refund policy, and the plan and price shown to you when you subscribe. The privacy policy explains how we process personal data. The Business plan is sold on a written quote; where an accepted quote or a written agreement with you differs from these terms, the quote or agreement prevails on the point where they differ.
2What the service is, and what we do not promise
Tasadr is an online measurement service. We ask AI engines the questions you choose about your field, in your market's language, the way your customers there ask. We record whether your site was mentioned or cited, and who was cited instead of you, and we present that as a score, as the evidence behind it, and as suggested tasks. We report what the engines said when we asked them, and we do not make changes to your site on your behalf.
We do not promise that your site will appear in AI answers, that it will be cited, that it will rank, or that it will bring visits or sales. What the engines answer is their decision. It changes from day to day and from question to question, and an engine can give two different answers to the same question on the same day. Your score can therefore move between two measurements without anything changing on your site.
The comparisons, the suggested questions, the drafts ready to publish and the summaries are written by language models and can be wrong or incomplete. Review every draft before you publish it, check its prices, figures and claims, and make sure it complies with the rules your business is subject to, including health advertising rules if you run a health business. The decision to publish or change anything on your site is yours alone.
Market Radar shows the results of our own measurements of questions we choose and measure ourselves in AI engines. It never uses the questions any customer tracks in their account, or their results, and it never shows one account's data to another. Results reflect what we measured on the date shown with them and are not a guarantee of any ranking or position.
We may read, ourselves and at no cost to you, only the public pages of the sites of the competitors you watch, and the buying questions we write from them join the Tasadr Index with nothing in it that links them to you or your account.
3Who the service is for
Tasadr is sold to businesses, agencies and self-employed professionals for use in their trade or profession, and we do not offer it for personal use. Whoever creates an account must be at least 18 years old. Because the service is not offered to consumers within the meaning of European consumer law, the withdrawal right that law gives consumers does not apply to your subscription. If you are in Saudi Arabia, the Saudi E-Commerce Law applies to our dealings with you, including its Article 13 right to rescind the contract within 7 days if you have not used, received or benefited from the service. Our refund policy adds to that right and never reduces it. Nothing in these terms limits a right you hold under a mandatory rule of law.
4Your account
An account belongs to one business. You sign in with an email address and a password, with a sign-in link sent by email, or with a Google account. We never see your password: our authentication provider holds it only as a hash. You are responsible for keeping your credentials confidential and for everything done through your account, so write to support@tasadr.ai as soon as you suspect somebody else has reached it. Your own staff may use the account; it may not be sold, rented or passed to anybody else. You can delete the account yourself from Settings, under Account & security, with a code we send to the account's email address, or ask support to delete it.
5The free trial
Every new account starts with a 7-day free trial, with no credit card. The trial covers one site and 10 questions on ChatGPT and Gemini, measured twice: when you finish setting up, and on day 5 once you prove the site is yours, with one competitor analysis. The trial is given once per domain and once per person, and not to an address at a disposable email service or at a domain that cannot receive email. When the trial ends nothing is charged, because we never asked for your card. Its results stay readable, and nothing new is measured until you subscribe to a paid plan. If you do not sign in for 12 months after the trial ends without subscribing, we delete the account, after emailing you 30 days before.
6Plans, limits and fair use
Your plan sets how many sites you track, how many questions you hold, which engines your site is measured on, and how many competitor analyses you may start in a subscription month, the month that starts on the date you subscribed or renewed. There are four paid plans: Starter, Pro and Advanced, which you subscribe to yourself on the site, and Business, which is sold on a quote. The figures for each plan are published on the pricing page and on the plan page inside your account, and they are the figures that apply to your account. When an allowance is spent the request is refused with a sentence saying why; nothing is charged automatically for going over, and no limit is raised without your agreement. You can add optional add-on packs from the plan page, at the price shown before you confirm. We run the scheduled measurements ourselves; they are part of what the plan buys. A run we could not complete is never recorded as a score of zero, and a request refused before it starts is not taken from your allowance.
7Prices, taxes and invoices
Prices are shown in US dollars, monthly or yearly, and a yearly subscription is charged as 10 months on the Starter and Pro plans, as 11 months on the Advanced plan and as 12 months on the Business plan. In Egypt, Saudi Arabia, the United Arab Emirates, Qatar and Morocco the payment page shows fixed prices in your local currency, Egyptian pounds, Saudi riyals, UAE dirhams, Qatari riyals or Moroccan dirhams; if you pay in it, the amount is charged in it and your subscription renews in it. Elsewhere the amount is charged in US dollars; if your card is in another currency, the bank that issued it converts the amount at its own rate. The amount shown on the payment page before you confirm is the full amount you pay, and no other charges are added to it.
The Starter, Pro and Advanced plans and add-on packs are sold through Link (Link, LLC), a Stripe company, which acts as the merchant of record. Link collects the payment, calculates and remits the indirect tax due, and issues the receipt and invoice in its own name. The charge appears on your statement under a name that starts with LINK.COM. Tasadr remains the provider of the service, and these terms govern your use of it.
Prices include VAT or sales tax in the countries where Link handles the tax, including Saudi Arabia, Kuwait, Qatar, Egypt and the European Union. You can enter your tax number at checkout so that it appears on your invoice, and Link applies the treatment that your country's rules require.
In the United Arab Emirates, Bahrain and Oman, where Link does not handle the tax, if your business is registered for VAT in its country, you enter your VAT number at checkout, you confirm that it is valid and belongs to your business, and your business accounts for the VAT due on the service under the reverse charge mechanism.
If we invoice a Business plan to you directly, its prices are net of withholding tax: if the law of your country requires you to withhold tax from a payment to us, you gross up the payment so that we receive the full invoiced amount, and you send us the withholding certificate within 30 days of payment. You receive an invoice or receipt by email for every payment, and your payment history is in the billing portal in your account.
8Payment, automatic renewal and plan changes
Payment is taken in advance through Link, a Stripe company, which collects and holds your card details; they never reach our servers. Your bank may ask you to authenticate the first payment. A subscription renews automatically at the end of each period, monthly or yearly, and the price is charged to the saved payment method, until you cancel. If we change a price, the change never applies to a period you have already paid for, and we give you at least 30 days' notice by email before it applies to your renewal.
When you upgrade, you move to the new plan at once and the difference for the rest of the period you have paid for is charged, prorated. When you move to a lower plan, or from yearly to monthly billing, the change takes effect at the end of the period you have paid for, nothing is refunded for the rest of it, and the next renewal is billed at the new price. An add-on pack is charged when you add it, as shown before you confirm; removing one takes effect at once, with no refund for the rest of the period.
If a renewal payment fails, it is retried, and your service keeps running for up to 7 days from the renewal date; new measurements then stop until the payment is made. If it is still unpaid after the last retry, the subscription is cancelled and your results stay readable. Discount codes are accepted on monthly subscriptions only, on the terms published with them.
9Cancellation and refunds
You can cancel at any time from "Manage subscription" on the plan page in your account, or from your Link account. The service then runs to the end of the period you have paid for and is not renewed. Refunds are governed by the refund policy, which forms part of these terms: your first paid subscription is refunded in full within 14 days of its first payment, any yearly payment within 14 days, and a monthly renewal you have not used within 7 days. We confirm receipt of your request within one working day and decide on it within 5 working days. If we refund the whole payment for the current period, or if you open a dispute about a payment with your bank, the subscription is cancelled at once. Please write to us before you dispute a payment: most problems are solved with one email.
10Acceptable use
You add sites that you own, that you operate, or that you work on with the owner's authorisation, and you are responsible for holding that authorisation and for any claim that arises from not holding it. An agency measuring its clients' sites and reporting to them is an intended use. You may not use the platform to break the law or infringe anybody's rights, including intellectual property and trade mark rights. You may not try to reach another account's data or our systems without permission, or test the security of the service without our written permission. You may not scrape, crawl or automate the platform, or resell the service itself under your own name without a written agreement with us. You may not open several accounts to obtain more than one free trial, work around your plan's limits, enter questions or content that is unlawful or abusive, or send requests at a volume that degrades the service for other customers.
11Your data, our intellectual property, and confidentiality
The sites you add, the questions you write, your business information, the results measured for your account, and the reports and drafts drawn from them are yours. You grant us only the licence we need to run the service for you: to run measurements, store the evidence, compute scores, write drafts and show you the results.
Your subscription gives you a non-exclusive, non-transferable right to access and use the platform for your business's purposes during the subscription term, with no right to the source code and no right to copy, modify or sublicense the software. The service is hosted and operated outside Saudi Arabia. The platform itself, its software, its design, its scoring method, and the Tasadr name and logo remain ours, and nothing in these terms transfers any of them to you.
We treat your data as confidential: we do not sell it, we do not use it for advertising, and we do not name you or your site as an example without your written permission. We may publish aggregate statistics that identify neither you nor your site. If you send us a suggestion for improving the service, we may use it without any obligation to you.
12Engines, providers and availability
The service runs on third parties: the AI models and search engines we ask, search-results providers, Google Search Console, Google Analytics and Cloudflare when you connect them, Stripe, and our hosting, database and email providers. An outage at one of them, or a change to its terms or prices, may take part of the service away, and we may replace a provider or an engine when we need to. We make reasonable efforts to keep the platform available, and we do not commit to a specific uptime figure unless we have agreed one with you in writing. We may pause the service for maintenance or for security, at low-impact times, and give notice where we can. We are not responsible for a delay or failure caused by events beyond our reasonable control, such as a provider or network outage or an order of a public authority.
13Limitation of liability
The platform is provided as it is and as available. To the extent the applicable law allows, we exclude implied warranties of fitness for a particular purpose, and we give no warranty that what external engines answer is accurate or complete. We are not liable for indirect or consequential loss, for lost profit, revenue, customers or goodwill, or for the results of a decision you take on the strength of a report or a draft. Our total liability to you, for everything arising in connection with the service, does not exceed the fees you actually paid us in the 12 months before the event that caused the claim. Nothing here excludes or limits liability that cannot lawfully be excluded, including liability for fraud, wilful misconduct or gross negligence.
14Suspension and termination
This agreement runs for as long as you hold an account. We may suspend or close an account that breaches these terms, that is used in a way that endangers the service or another customer, or whose payments cannot be collected, and we give notice and a chance to put it right whenever the circumstances allow. If we close a paid account when you have not breached these terms, we refund the unused part of the period you have paid for. You may end the agreement at any time by cancelling, or by deleting the account from Settings; deleting the account cancels a live subscription before the deletion, so nothing more is charged. Deleting a site permanently deletes its questions, scores and evidence, and cannot be undone. After termination we keep and delete data as the privacy policy sets out.
15Changes, assignment, law, language and complaints
We may amend these terms. We publish the new date at the top of this page and tell you by email at least 7 days before a material change applies to you, and you may cancel before it takes effect if you do not accept it. Continuing to use the service after it takes effect is acceptance of it. This version applies to new accounts from its publication date, and to existing accounts 7 days after their holders have been told by email.
We may assign or transfer this agreement, in whole or in part, to an affiliate or to a successor entity that takes over the Tasadr business, by written notice to you, and your subscription continues on its terms. You may not assign it without our prior written consent.
These terms, and any dispute arising out of them or their subject matter, are governed by the law of the provider's country of establishment in the European Union, and the courts of that country have jurisdiction, without prejudice to the rights the mandatory rules of your country give you, including consumer rights. Disputes under Business plan contracts are settled by arbitration, as the quote or the written agreement provides. These terms are published in Arabic and in English; where the two differ, the English text prevails.
For any complaint, write to support@tasadr.ai with the account name and what the complaint is about. We confirm receipt within one working day and answer with a solution or a reasoned decision within 5 working days. Please write to us first, because most disputes end there.