Refund policy
Last updated: 26 September 2026
These pages were drafted for the operator named below and are the terms that apply to the service today. They are not legal advice, and they are awaiting review by a lawyer qualified in Portugal; when that review is finished we will publish the reviewed text and change the date above.
This policy applies to subscriptions bought directly from the Tasadr team, Porto, Portugal. Tasadr is sold to businesses and agencies for their trade, so the consumer withdrawal right does not apply to it; what follows is a commercial promise we make voluntarily and honour as written. Nothing here limits a mandatory right you have under Portuguese law.
1The principle
We would rather you saw the value before paying for it. The free plan measures a real site of yours: five questions, two engines and one measurement a month, with no card. Start there, and a refund becomes the exception rather than the rule. When a refund is due we pay it without argument and without asking you to justify a business decision.
2Your first monthly subscription
If the product is not what you expected, ask within fourteen days of your first monthly payment and we refund it in full and cancel the subscription. This covers an account's first paid subscription only. Later monthly renewals are not refunded: cancel before the renewal date instead, which you can do at any time, and the service runs to the end of the period you paid for.
3Yearly subscriptions
Ask within fourteen days of a yearly payment and we refund it, either in full or pro rata for the part of the year you have not used if you would rather keep the days already run. After the fourteenth day a yearly period is not refunded, because the yearly price is ten months for twelve and is built on a commitment to the full year. You can cancel at any time so that the year does not renew.
4What is not refundable
Some of what a subscription buys is work already done, and it cannot be given back:
- A period already served: a subscription cancelled part-way through its month or its year is not refunded for the days that have already run.
- The measurements and comparisons carried out in that period, which are what the subscription paid for: each one asked real engines and was paid for on your behalf.
- Monthly renewals after the first payment, which is why cancellation is open at any time and takes effect at the end of the period.
- Subscriptions bought through a reseller or an agency, which are claimed from whoever sold them.
5How to ask for a refund
Write to support@tasadr.ai from the email address registered on the account, giving the account name, the date of the payment and a line about what went wrong. We answer within five working days. An accepted refund is issued through Stripe to the same payment method you paid with and reaches it within five to ten working days; depending on your bank it may take one further billing cycle to appear on your statement. We cannot refund to a card or an account other than the one that paid.
6Cancellation, and the cases we do not argue about
You can cancel at any time from the billing portal inside the product. Your service then runs to the end of the period you have paid for and no further payment is taken. Two cases fall outside every window above and we refund them as a matter of course: a payment taken twice, or taken after a cancellation; and a period during which the service was unavailable for an extended time for a reason on our side. If the plan simply stops fitting, write to us before the renewal rather than after it and we will sort it out.