Refund policy
Last updated: 12 November 2026
This policy applies to Starter, Pro and Advanced subscriptions, and to add-on packs, bought at tasadr.ai through Link, a Stripe company that acts as the merchant of record. The service is provided by Tasadr (تصدَّر), based in the European Union; the provider's full legal details are available on request at support@tasadr.ai. The Business plan is governed by its quote or written agreement. Nothing here limits a right you hold under a mandatory rule of law, including the right to rescind under the Saudi E-Commerce Law described in section 7.
1The principle
We would rather you see the value before you pay. That is why you start with a 7-day free trial, with no credit card, measuring a real site of yours, and nothing is charged when it ends. When a refund is due under this policy we pay it without argument and without asking you to justify a business decision.
2Your first paid subscription
If the product is not what you expected, ask for a refund within 14 days of the first payment of your account's first paid subscription, monthly or yearly, and we refund it in full and cancel the subscription. This applies even if you used the service in those days, and once per business.
3Yearly payments
Ask within 14 days of any yearly payment, first or renewal, and we refund it in full and cancel the subscription. After day 14 a yearly period is not refunded, because a yearly subscription rests on the commitment to the year, and on Starter and Pro its price is 10 months for 12, and on Advanced 11 months for 12. We email you a reminder before a yearly renewal, and you can cancel at any time so that the year does not renew.
4Monthly renewals
Monthly renewals after the first payment are not normally refunded: cancel before the renewal date instead. You can cancel at any time, and the service runs to the end of the period you have paid for. But if your subscription renewed and you have not used the service since the renewal, meaning you have not signed in and have not started a measurement or an analysis, ask within 7 days of the renewal date and we refund it in full and cancel the subscription.
5What is not refunded
Some of what a subscription buys is time that has passed or a change you asked for, and is not refunded:
- The days already used of a period once the windows above have passed: cancelling stops the renewal and does not refund what has passed.
- A move to a lower plan, or from yearly to monthly billing: it takes effect at the end of the period you have paid for, with no refund for the rest of it.
- Removing an add-on pack: it takes effect at once, with no refund for the rest of the period.
- Exchange-rate differences or fees your bank charges on a payment in a currency other than your card's.
- Subscriptions bought through an agency or a reseller: ask the seller for the refund.
6What we always refund
These fall outside every window above, and we refund them without discussion: a payment taken twice; a payment taken after you cancelled; a subscription or pack charged by mistake without your request; or a period in which we could not provide the service for an extended time for a reason on our side, for which we refund the affected part, prorated. If we close your paid account when you have not breached the terms, we refund the unused part of the period you have paid for.
7Your right to rescind under the Saudi E-Commerce Law
If you are in Saudi Arabia, Article 13 of the E-Commerce Law gives you the right to rescind the contract within 7 days of the date of the service contract, provided you have not used, received or benefited from the service. This policy keeps that right and goes further: your first subscription is refunded within 14 days even if you used the service, any yearly payment is refunded within 14 days, and a monthly renewal you have not used is refunded within 7 days. Nothing here limits that right.
8How to ask for a refund
Write to billing@tasadr.ai from the address on the account, with the account name and the date of the payment. We do not ask for a reason, though one helps us improve the product. We confirm receipt of your request within one working day and decide on it within 5 working days. We issue an accepted refund through Link to the payment method you paid with, within 14 days of accepting it, or, for a rescission under Article 13, within 14 days of your request, and we charge you no fee for it. It usually reaches your account within 5 to 10 working days of being issued, depending on your bank.
We refund what you actually paid, in the currency you paid in, after any discount you received, and the refund includes the tax paid with it. If your business accounted for the tax under the reverse charge, it adjusts that in its own VAT return. You can also ask Link support for a refund. We cannot refund to a card or account other than the one that paid. When we refund the whole payment for the current period, the subscription is cancelled at once.
9Cancellation and bank disputes
You can cancel at any time from "Manage subscription" on the plan page in your account: your service runs to the end of the period you have paid for and no new payment is taken. Your subscription appears on your statement under a name that starts with LINK.COM. If you open a dispute about a payment with your bank, the subscription is cancelled at once and we answer the dispute with our records. Please write to us first: most cases are solved with one email, and faster than a dispute. If the plan simply no longer suits you, write to us before the renewal rather than after, and we will find a way with you.