How to reach the Tasadr team
Each kind of mail has its own address: support@tasadr.ai for support, sales@tasadr.ai for a Business quote, billing@tasadr.ai for billing and invoices, and partner@tasadr.ai for press and partnerships. We answer in Arabic or English within one working day; pick the card below that fits, and the subject line is written for you.
How do you get support?
Write to support@tasadr.ai for technical support, to report a mistake on one of our pages, or to ask for a feature. For a problem, name the site, the question where it happened, and what you saw against what you expected. Those three save a full day of back and forth. The recurring questions are collected in the questions people ask about Tasadr, and what each measurement gives you is in how we measure your score.
How do you request a Business quote?
Business is sold by quote, and comes with a 60-minute setup session with a Tasadr specialist. Write to sales@tasadr.ai with three things: how many sites you track, how many questions you want measured, and the markets you work in.
With those we send a written quotation within one working day, and once you are on Business, your messages are answered the same business day. Starter, Pro, Advanced and the free trial are priced in the open in Tasadr's pricing.
How do you ask about a payment or an invoice?
Write to billing@tasadr.ai about a payment, an invoice or a receipt, or to ask for a refund, from the address on your account, and name the account and the date of the payment. A refund request is decided within 5 working days, on the terms of the refund policy. Moving between Starter, Pro and Advanced, cancelling and updating your card need no mail: you do them yourself from Settings, under Plan & usage.
How do you reach us for press or a partnership?
Write to partner@tasadr.ai. For press, name your outlet and your deadline, and we give you numbers we measured ourselves, dated, rather than estimates. For partnerships with agencies and platforms, tell us what you are proposing and for which market. Who we are and where we work is under who is behind Tasadr.
The terms of service and the privacy policy are published in full.
We answer in Arabic or English within one working day.